Shake Your Head

You know that dentists are only permitted to see emergency patients during the Pandemic. I was scheduled to see a patient for a new patient examination on May 18 but the patient called stating that he had  a problem.

The patient sent me an X-Ray of the painful tooth and stated that his tooth hurt and the gum tissue was swollen. I looked at the X-Ray and sent it up to Root Canal Experts so that Dr. Banchs could look at to see if he should see the patient for a 3-D Scan? The tooth had a previous root canal but the tooth was still infected. Dr. Banchs that that it would be beneficial for him to see the patient and we gave his office the patient's cell phone number.

A few hours later, I get an email from Root Canal Experts stating that the patient did not want to pay for a consultation.

When Tricia told me this, I asked her to call the patient and cancel his upcoming appointment in our office.

As EVERYONE knows, I am interested in taking care of my patient in the best possible way and always doing the right thing. Obviously this person was not interested in Excellent Clinical Dentistry and cannot stay in our office.

If a patient wants mediocre dental care, there are many, many dental offices to select from. If a patient wants EXCELLENCE, they have a handful of dental offices capable of delivering that quality of dentistry.

For me, it is about taking care of patients that want to be taken care of..
It is NEVER about the money.

Simply Amazing

Last night at about 10:30, I received this very kind note via email:

Dr Benjamin, When my son Steven was in third grade, 8 yrs old, he fell and chipped his front tooth on his way home from a birthday party. He was terribly distraught when he get home so I called you. Even though it was a Saturday, you told me to bring him into the office. He had gone to bed and had fallen asleep and I told you that so you said to let him sleep and to bring him in on Sunday morning. You fixed his tooth (using a blue light) and he was once again a happy camper. His mother was also very appreciative. He is now 40 years old and he just had to have the procedure redone. What a good thing you did that day so many years ago. I thought you might like to hear his story and to hear how your great work lasted 32 years! Thanks once again. Sincerely,

32 years ago was a period in my career before I went on a CE (Continuing Education)  explosion that ultimate includes about 7200 hours of World Class Continuing Education. Back then, a was a young average dentist. My work has almost always stood the test of time. The oldest crown that I can keep track of is about 45 years old. A crown that I placed on my wife's tooth, 1 year out of school laster 30 years.

I am very grateful for Steven's mother's email. Do you really think that Steven's mom remembers or cares about what I charged her 32 years ago?

Physicians and Dentist Must Stand Up for Our Patients and ourselves.

https://www.youtube.com/watch?v=Mvlqh0JN55M&feature=youtu.be

You MUST WATCH this video by an ER Doc who is complaining that physicians are told what to do by MBAs rather than be allowed to take care of their patients.

Take care of patients. Do the Right Thing.

Watch the video.

Just so You Know

As you know, most dentists are closed by order of the Department of Health except to perform EMERGENCY treatment. As one would expect, there are always dentists who will cheat and just continue with their regular scheduling.

My online colleagues say that they are seeing 10 emergency patients a DAY.

Our office has been closed for 3 weeks and I have had 3 emergency calls. THREE.

WHY?

Because the treatment that we provide is performed at the highest possible way that I can. ONE PATIENT PER HOUR..

Do my crowns fall off? NOPE

Do my bonded resin fillings fall out or rot out? NOPE

Are you having a crown placed and then develop a toothache? NOPE.

I do my very best to take care of YOU. You may pay more at the time of treatment but you won't have 'issues' with my work and if you go out 10-20 years, you will see that you actually paid less than at other offices.

Think about that.