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We usually close our office on Veteran's Day but since I took last Friday off to see our good friends in Boston, I decided to work last Wednesday instead of having the day off. I saw one patient on that day to finish a large case which took 51/2 hours to complete. At 3 hours into the case, my cell phone rang and a voicemail was left. Jeanine called the patient who said that he had pain in his tooth on Monday night and it had been severe but it was only a dull ache the following day. Unfortunately the pain returned with a vengeance on Wednesday and Jeanine told our patient to come to our office as soon as he could which was 3:30.
I have taken care of my young patient for most of his life and I also take care of his Dad and his Grandfather. The family are all long time patients and one of our practice's favorite. I took an x-ray and saw that his tooth was infected and I requested that he grab his jacket and keys because we were taking a walk up to Root Canal Experts on the 4th floor. I spoke with Jenny the office manager and she told me that Dr. Banchs would see my patient at 4:50 that afternoon for an evaluation. My patient went out for coffee and I returned to my office to straighten up my office.
My patient and I returned to Dr. Banchs' office and a scan and evaluation was performed. Dr. Banchs informed my patient that he had to be home by 5:30 to take care of his young children but after looking at the scan and x-ray and doing some clinical tests, he got up out of his chair and left the room. His top notch assistant told me that he is going to call his wife because he NEEDED to start the root canal that moment.
Dr. Banchs successfully got our patient out of pain by 6 PM. I walked out with my patient and said to him, "Where else could you have access to one of the best root canal specialists in the world with one hour notice?" My patient responded, "No where else."
This is how we take care of our patients. You need me and my team of specialists when you are in pain and our office will do everything that we can to arrange for you to be seen THAT DAY if at all possible.
We care about YOU and we need to tell you that.
