As many of you know, I have had a running battle with Bruegger's for 15-20 years.
- They didn't want to take the time to bake their bagels to make them golden brown instead of white.
- The ran out of plain bagels on a Sunday morning but had plenty of orange bagels.
- They had no plain cream cheese on a Sunday morning.
In the biggest picture, Bruegger's couldn't do what they said they were there to do: make well baked bagels.
They deserved to fail.
When I can no longer take care of you at the highest possible level, then I would deserve to fail as well.