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The overwhelming majority of dentists have an over sized ego and will rarely admit that they don't know something about dentistry or that perhaps that they need to ask a colleague or a specialist for help or guidance. Because I truly believe that my job is to take care of you, I will never let my ego get in the way of taking care of you.
I have tried several times to anesthisize a lower right molar for one of my patients that I have been treating more than 20 years. My patient has gotten soooooooo numb that she cannot feel her face nor when I press firmly on her gum tissue with a pointed instrument but when I went to start to fix her problem tooth, she stated that she could feel the cold water and I stopped immediately. I called my good friend Dr. Francisco Banchs who is renown for his skills as a root canal expert and asked him if he would be able to try to get my patient numb for me on her next appointment.
Early this morning, Dr. Banchs successfully gave my patient novocaine so that I could place a bonded direct resin. I never felt that my ego was challenged because for the second time in my 35 year career, I had to ask Dr. Banchs to help me.
I did this because I needed my patient to have the best possible experience during her dental treatment and be absolutely comfortable for her filling.
I received the following email from my patient early this evening:
"Hey Dr. B., thanks for taking care of my tooth today! Thanks for having Dr.
Banchs come and take care of my nerve! Glad you care enough about your
patients and have enough confidence in yourself to get the outside expertise
when needed. Many people would have hacked away or faked it!"
A true professional ALWAYS places their patients best interest above their own. Taking care of my patients is an honor and a privilege and I will do my very best to take care of you. You have my promise.
