We Often Receive Notes From Our Specialists

I have often blogged about letters, notes and emails of appreciation that we receive from our patients.
Just as often, we receive (unsolicited) comments from the specialists on my  team commending me and my team for work that we completed for a mutual patient.

Dental specialists (oral surgeons, endodontists, orthodontists and periodontists) see the work of hundreds of general dentists and are in the best possible position to tell anyone who is interested who THE BEST clinicians are.  Today, I received an email from a specialist who said:

Dear Gerry –

An absolute home run here!  My sincere thanks for your professional expertise ....  She is thrilled and we all sincerely appreciate all you did ....

As always, a pleasure to work with you and your team in achieving such great outcomes –

With sincere gratitude,

(Note: this email was edited to protect the patient's privacy as per HIPPA)

I am always honored and thrilled by my specialists comments. Their comments should confirm your choice of a general dentist.

Simply Incredible

Yesterday morning at 10 AM I consulted with a 16 year old female and her mom about a cosmetic problem on the teenager's front teeth. The were given my name by their dentist in Plattsburgh, NY. At 12 noon, I prepared a tooth for a crown on a patient who travelled for treatment from New York City.  The distance from New York to Plattsburgh is 308 miles or 616 miles round trip for two patients to travel to my office.

The average patient travels 5-8 miles for a dental visit.

So what do you think that this is about? What does it say about the average local dentist? Or about the trust and confidence that patients have for their local dental community.

I certainly am honored when patients travel a great distance to receive their dental care in my office but patients have been traveling from greater distances the last few years so that I can restore their teeth.

Perhaps the fact that I have been a student of the dental craft for the last 20 years, or that  hundreds of thousands of people have been to my website to learn about me and my work. Or maybe people have heard about the passion that I have for my work and the fact that my last vacation was in 1986.

Regardless of the reasons that people select my office for their  dental care, I will do my very best to      take care of you. We want to be known for excellence in providing dental treatment and I do believe that people have decided that they deserve excellent dental care and they are willing to travel to obtain it.

Thank you for being our patients.

Recognition

It is amazing that at this point in my career that  renown clinicians are starting to take notice and comment on the work that I do. For most of my career, I practiced  in a tiny hamlet called Cropseyville, NY where I flew under the radar except for patients who recognized that the dental care that they were receiving was not what they wanted and found our office on the internet. Most of the dentists in the surrounding area were oblivious to what I was doing.

Over the years, many quality dentists saw the work that I had performed for my patients and took notice    that a relatively unknown clinician was producing excellence in his office. Periodically, I receive UNSOLICITED comments from  dentists who are world class in the field of clinical dentistry or dental education. Today, the former director of clinical dentistry at THE PANKEY INSTITUTE and currently director of clinical dentistry at the Spear Institute wrote the following on a Blog:

"Gerald! How EXCELLENT to hear from you and know you’re looking at the website and the review. Thanks for the comment – you are a master of composite and I try to share many of the things you shared with me the past few years when our paths have crossed. Thanks again!"

I am so honored by these comments because this is a person that recognizes and teaches clinical excellence to other dentists.

It is important for my patients to know that other DENTISTS believe that our work is excellent.

When I Can't Say It Any Better

Hello Dr. Benjamin,

I hope this email finds you happy and healthy.  Charlie and I wanted to thank you for sending us a copy of HERLIFE magazine with our wedding photo featured in your advertisement.  It was a really wonderful surprise to see that handsome smile featured in a magazine….pretty life changing for someone who used to cover his mouth for photos.  J  I know he was really blown away and honored when he saw the ad. What a wonderful reminder of our beautiful wedding day.  You are very thoughtful and we both appreciate you and your exceptional work.

Kindly,

Melissa

The work that we do is NEVER about me or my office. It is ALWAYS about taking care of our patient and making them happy. Obviously, we have fulfilled our patients expectations and that DOES make us happy.