Sunday, November 9, 2014

Not a Good Day

Sometimes we begin a day facing unexpected challenges that we could never have anticipated or planned for but nevertheless we must deal with. Last Tues one of our patients fell down the stairs and fractured 3 front teeth. Our brainstorming begins "with how are we going to get our patient out of his or her problem?" Fortunately, these teeth were going to be restored in a few weeks anyway and I had sent my patient to Root Canal Experts  for his root canal treatment.
Our treatment is designed to allow our patient to feel and be normal again and we do not consider it a 'work of art.' We can always go back and 'spiff it up' after the immediate crisis is over.
The wife of my patient sent me the following text:

"Just wanted to say thanks again for everything that you did this week for my husband. When you have a chance can you send me the before and after pictures. Have a great weekend and thanks again; he would have been in big trouble without your amazing talent."

We will always do our best to be there for you when your dental world falls apart. It is one way that we can differentiate our office from others.
 

Monday, November 3, 2014

It's Only Monday

It is only Monday but I have already heard from SIX young dentists asking me questions about their work or informing me of the progress that they are making in their work. This is just incredible on several fronts:

1. It shows that my young colleagues WANT to improve their skills despite the less than ideal dental school educations that they received.

2. Quality young dentists are the only hope that the profession has against the Corporate take over of dentistry. If that happens, dentistry of the mid 2000s will be considered the golden era of American dentistry.

3. It demonstrates that despite being in my mid 60s, I am still a relevant factor in my profession and a value to my patients.

To this last point, my patients should know that we have made 5 major technological changes/improvements in our our practice:

1. We recently purchased a new CEREC machine which will permit us to do single appointment crowns , bridges and onlays. Despite the fact that it has been our goal to keep as much tooth structure as possible until our patients are older, many have reached their late 50s and early 60s without any crowns but their teeth cannot have any additional fillings.

2. We are transitioning over to electric hand pieces (drills) which are quieter and more powerful. I was one of the first in the country to try electric hand pieces almost 20 years ago but they were so heavy that I eliminated them from my practice. I tried again to change over to electric  hand pieces 10 years ago but they remained heavy. Now, because there are so many female dentists, with  smaller hands, the hand pieces are no longer heavy.

3. I started using a different matrix system to create beautiful resin bonded front fillings. My previous matrix was introduced into my practice in 1998.

4. Instead of paper forms we introduced iPads so that you can enter your information electronically or online.

5. We are confirming our appointments with emails and automatic computer phone calls rather than have Donna do this manually.

I know of no other older dentist still at the forefront of technology and a willingness to help young dentists with their work.

I want to remain relevant and take care of you at the highest possible level.

Sunday, October 26, 2014

Am I the Only One?

HIPPA regulations are supposed to protect the patient from the GOVERNMENT collecting our medical information or from intruding into our personal medical issues.

Recently, Ebola patients have had their privacy invaded when Government, at all levels, has informed the media who the patients are, by name. This is a complete violation of HIPPA regulations and now you know how worthless the regulations are.

In fact, the Patriot Act of 1992 exempted the Federal Government from abiding by HIPPA regulations.... They can collect YOUR medical information WITHOUT a warrant and simply barge into our office and collect that information.

So let me understand this: HIPPA was designed to prevent the FEDERAL Government from invading YOUR medical privacy but the Federal Government then EXEMPTED itself  (in 1992) from the regulations and feels free to take your information and tell the world.

Just one more thing that I do not understand.

Together we Decide

Patients decide whether they want our office to take care of them and we, my staff and I, decide if someone should be our patient. In most dental practices, it is the patient that decides when to join a practice and when they are better off somewhere else. In our practice, there must be the right 'fit' and when we do not see that, we decide not to schedule a patient or that  person cannot remain in our practice.

On Saturday, I opened the door to 18 Division Street to let someone into the building who was going to take Pilates in the Studio next to our office. I quickly saw that the person was someone who I had asked to leave our practice. We of course exchanged common courtesies as would be expected.
This patient wanted to name their own fee for their treatment which was $200-$300 less than I had told her on the consultation. When this patient confronted Donna, I told Donna to accept the patient determined fee and when she left, send her a termination letter.

I do not fight over  or negotiate fees with anyone. Each of us decides how much a product or a service is worth to them and if it has value, they make the purchase. What no one can do is to go to the Lexus dealer and tell them that they want a Lexus at a Ford price.

Sadly, there are times when I have to inform a person that I cannot or will not be their dentist and more often than not....IT HAS NOTHING TO DO WITH MONEY.

I LOVE taking care of the overwhelming majority of my patients.

Sunday, October 19, 2014

Listening to Words of "Wisdom" from a Young Man

My wife is in Hilton Head visiting with her brother and his wife. That means that I have been on my own for dinner this past week and last night was the only time that I actually went out for dinner.
The easiest place to go to and eat by yourself is the Indian Restaurant  (Karavalli) in town.  I always bring a hard copy of the New York Times when I go out to eat even though I almost always read the paper online.

There was a table of four behind me and I assume that it was a 3 member family with an invited guest.  The guest was 22 and a college senior and spoke with exceptional authority on any subject that was discussed. I know, I know...when I was his age, I probably did the same thing. However, I reached a point in my life in my early 40s when I realized how little I really knew about dentistry and went on an education mission which resulted in spending about $4.5 million dollars and getting almost 4500 hours of Continuing Education. ( Aside: in the early 1990s, there were VERY few dentists with a clear understanding of how to diagnose and treat the entire oral system of muscles, teeth, bone, soft tissue, salivary glands  and a finicky joint.) Once I started to study I had  a better understanding of how much I needed to learn and learn I did.

In the early days, I never tried to impress anyone with how little I knew and never spoke out in a post graduate class. I have been on many international dental websites and it never fails to amaze me how little people know but they say it with such authority.

Today, I know a significant amount of knowledge about restorative dentistry but I don't offer information unless I am asked.

The young man was a great source of entertainment for me. Speaking as an authority without much knowledge may sound great socially but ....

The word 'Wisdom' and youth cannot be used in the same sentence. (Except here, of course. lol)

Saturday, October 18, 2014

The "Ah Ha" Moment

Life usually goes on in a pretty predictable way. We get up, eat breakfast, go to work etc etc. Sometimes we 'wake up' from the norm and see something that is different from we usually do or think. That moment is the "Ah Ha" moment and it is a game changer for most people.

One of my new patients has been with me for about a year and came to our office as a 'reluctant' patient calling when he was swollen and in pain and forced to ask one of his co-workers who his dentist was.  Needless to say we saw him immediately and obtained an appointment for him with Root Canal Experts for an hour later. He had many root canals, had some hopeless teeth removed in preparation for implants and I have been restoring his teeth during this past year.

My patient had a mouthful of old dentistry including root canals, fillings and crowns...all of them relatively poorly done. He was NOT neglectful in taking care of his mouth. This week my patient was in for an appointment, sat down and said to me:

 "You know, I was thinking. What is different about your work is that in the past whenever I had dentistry, I always had to go back to the dentist because something broke, something fell out or it did not feel right. Since I have been coming to you, I never have to return for you to 'fix' something that you just fixed."

It occurred to my patient that something was completely different from his previous dental experience and he understood  what that was without someone in our office telling him that we try to do excellent work.

The real difference is objective and NOT subjective: More passion, more education, more study and scheduling more time with each patient.

Isn't that different?

Thursday, October 9, 2014

Technological Misunderstandings

I recently diagnosed a dental abscess for a long time patient and referred her to my favorite endodontic practice, Root Canal Experts. As most of my patients know, I am a general dentist but I limit my practice to fixing teeth and restoring implants, the things that I love to do and what I am good at so I don't perform root canals.

After the initial consultation with Root Canal Experts, the patient sent me an email stating that she wanted a second opinion and she wanted her x-rays sent to another general dentist.  My response both in my mind and in my email was, "After 30 years  if you don't trust my recommendation (especially where there is literally no money involved on my part), you need to find another general dentist to take care of you."  I never mind when a patient has a cosmetic consultation and informs me that they are going for other consultations because that patient will be able to compare my recommendations with other dentists and their work.

I sent my patient a termination letter and the following day, she called in tears stating that she did not mean to offend me or question my recommendations. What she meant to say is that she could not afford to see the best at Root Canal Experts and wanted treatment at a lower cost.

Don't you think that it would have been better if the patient had actually called Donna and explained her situation? Using incorrect words without the opportunity to explain what you really mean is a problem with emails and texts. We THINK we understood what the other person is saying to us without seeing or knowing whether the person is being sarcastic, funny or simply misunderstood what he or she heard.

A 30 year relationship down the tubes and we all lose. SAD

Tuesday, September 30, 2014

What Do Dentists From Around the World Think About My Approach to How I Treat You?

I have been telling you that I post my work on International Dental Sites for the last 15 years or so. I thought that I would show you what one of my posts looks like and what other dentists from the United States and around the world say about my work. My work is currently posted on the Dental XP website and nothing has been edited.

Bread and Butter Dentistry

Edit | | Delete

1 Rating(s).
You Rated:

Posted on  By Gerald Benjamin In Composite Resin
Everyone likes to see complex cases but it is our everyday work that pays the bills and allows us to attract new day to day patients.
Three simple direct posterior resins that when placed under a rubber dam , placed and carved correctly result in beautiful, undetectable restorations. All cavosurface margins are beveled. The teeth are restored with Filtek Supreme Ultra using bulk fill technique and after carving, the resin is pulled over the bevel with a #2 sable brush. There is no exact margin to stain or leak. The resin is cured using bilateral transenamel illumination using 2 ultra strong Ultradent lights simultaneously.

The technique can be used on any size preparation and any number of missing walls. 
Occlusal caries maxillary right 2nd molar
LO caries maxillary right 1st molar and occlusal caries 2nd bicuspid

Three teeth ready to be restored
Final restorations mimicking natural tooth structure
Add to Favorites

12 Comments

Beautiful work, attention to detailed anatomy is great
Thank you Warren. Trust me this is NOT hard to do.
Hey Gerald
"Trust me it's NOT hard " Trust ME it ain't
easy. The way you set up , prep the areas,
especially small ones speaks volumes
I may not be able to do that but I can see
and understand what is exceptional
I'm sure it took few years to master that
How many? 40?
Really Nice
Rocco
I gave a hands on course (typodont) to graduating seniors at SUNY/Buffalo School of Dentistry 3 years ago. When given proper instruction along with the confidence in the material, the students were able to place and carve restorations equal to mine.

Again, dental schools are masters at teaching how to create and fix carburetors in a fuel injection world. Everything is challenging to a dental student and schools believe that placing amalgam is 'hard enough' for students. Nonsense! Teach them and they will learn.
That's the way it should be done...great job, Gerald
Thank you Dr. Goldstein. Your support of my work is very gratifying

Sadly, resin based dentistry will soon be the way of the past. Few care to learn this fabulous modality of treatment. The destruction of mass amounts of tooth structure for crowns and inlays has become the norm.
Gerald very nice work.
I truly believe that what you show should be a goal on daily dentistry and the vision we all have to have for long term teeth survival.
Patient should undergo this type of approach as much as possible.
Thanks for sharing
Armando
Gerald, I like the very much your job.
I do agree with Armando´s point of view.
Why this images are so unusual?
Thanks for sharing.
Jorge.
Armando and Jorge;
Thank you for your comments.

We are losing sight of what our profession is about: allowing patients to keep their own teeth.

Unfortunately, our poor dental school education, our fabulous technology, our talent (or lack thereof) and how we are paid for our work all encourage the mass removal of enamel, the only part of the tooth for long term structural integrity of the tooth. The more tooth structure that we remove, the more we are paid.

In my practice, I tell my patients that what they pay me for is to walk out with every mm of healthy tooth structure...and I charge a significant amount for that.

As I recently told the Dean at the Dental School,
"You need to fire half of your faculty and double the pay." He told me that he could not do that and I told him that if I could, I would fire him. If we do not teach excellence, students will not know excellence.

For the past two decades I have proven that resin is a fabulous material to the scorn and dismay of my colleagues.
Good work Dr.Gerald. Everybody will do direct resin restorations, but how many are taught by the dental schools to follow strict simple protocols like using dam, good bonding system and the way to cure resin!!!. Not expensive at all,but highly rewarding. Does not need much of a learning curve, like your full mouth rehabs,!!, Thanks for sharing this case.
Gerald. Beautiful work! I totally agree with you about the importance early development of these skills at the Dental school level. My father practiced and tought Dentistry for 60 years and always emphasized the importance of developing quality skills early in ones education. He taught me(and my classmates)to spend the extra time to develop quality skills rather than teach "short cuts". In saying "the standard of care you develop now will follow you the rest of your life and you will find in time it takes the same amount of time and effort to be a good dentist as a bad one". I believe these words to be true and suspect you provide your exquisite quality of care to your patients on a daily basis without much extra effort. Great work. Best regards. Chuck.
Your Father was a very wise man.

It is my belief, which means that there is a small possibility that I am wrong, that dental schools, controlled by the ADA which sets curriculum and requirements, is teaching yesterdays dentistry. This makes it virtually impossible for today's graduates to enter high level practices but also makes them ripe for clinic style (medicaid mills) or corporate style dentistry.

Why even teach mercury based dentistry?

Why don't our young colleagues learn more about occlusion considering all of the information that we have learned over the last two decades?

Why do our young colleagues have such a poor understanding of diagnosis and treatment planning?

Why does the faculty perpetuate the myth that resin, properly placed under a rubber dam to retain the most amount of natural tooth structure is an inferior material to porcelain? Why is the 'standard of excellence' determined by the number of crowns placed?

I make a very good living placing direct resin restorations without destroying tons of enamel.

Recent Posts

0 Rating(s)
111 Rating(s)
0 Rating(s)
111 Rating(s)
0 Rating(s)

Sunday, September 28, 2014

Confirmation

I consulted with a 16 year old young lady and her Mother last week. The mother and father are my patients and they wanted me to treat their daughter  rather than the pedodontist (children's dentist.)
I had consulted with this young lady about 2 years ago and I realized that she was not able to breath through her nose. During the last five or so years, dentistry has realized that breathing difficulties  have an effect on the size of the mouth and the shape of the face in addition to being a quality of life issue. I don't remember why mom asked me to see her daughter a few years ago but I did strongly recommend that she see a pediatric ear nose and throat specialist to correct her difficulty in breathing threw her nose.

At the consult this week, my patient's mother volunteered that her daughter had her tonsils and adenoids removed as I had recommended and that the ENT specialist said to her, " You must go to a very good dentist because only the best dentists are knowledgeable about the connection between  breathing problems and oral complications."

I really try to do the very best that I can to take care of my patients even if it is only a recommendation to see a medical specialist.

Dollars earned: Zero
Reward: Great satisfaction in knowing that I made my patient's life better.

Sunday, September 14, 2014

If You Don't Know, You Must Learn

This past weekend I attended a course in Charlotte,NC to study a 25 year old technology. Why study something that is a quarter of a century old? Easy! For the first 22 or so years the technology was impressive  but mediocre despite the incredible marketing effort by the company.

Another reason I avoided the technology was because I sincerely believe that my job is to save your teeth for your entire life and cutting down teeth is not my idea of saving teeth.

So what is this improved 25 year old technology and why should I learn about it NOW?

The technology allows dentists to restore parts of teeth or the entire tooth without placing all of that gook in your mouth to take an impression. And, it allows the fabrication of parts or all of the tooth in a single visit.  I had SIX crowns  placed in MY MOUTH this year and I know how unpleasant taking an impression can be for a patient.

It has been my goal for the past almost 40 years to avoid placing crowns in patients under the age of 50 because I strongly believe that crowns in young people probably means that the teeth under the crowns will not survive until old age.  Because the majority of my patients have very large direct posterior resins in their teeth, I may have run out of natural tooth structure to place another filling and a crown may be NECESSARY and I am looking down the road a few years to make sure treatment will be as comfortable as possible and functionally excellent.

Am I going to make the move to a technology that is now fabulous? I don't know yet as the cost is significant but it is my job to take care of you in the best way that I know how.

Because of YOU, I never stop learning.