Saturday, September 17, 2011

Dinners with My Specialists

Susan went to a conference in Seattle last week so I contacted the dental specialists that I refer you to and asked them if we could meet to discuss some cases. All three dentists jumped at the opportunity to meet, discuss our patient's treatment and have dinner.

Each specialist travelled to Saratoga for the meeting and thanked me for allowing them to treat MY PATIENTS.Each dentist in the past has told me that they love to take care of my patients because I spend a lot of time working up our cases to insure that we have great outcomes.

Why did I ask the specialists for a meeting? I didn't really want to eat alone but more importantly, to impress upon them that they are taking care of you, MY patient and that they need to understand that they must do everything possible to treat you well and perform at a high level.

I care about you and I won't let those that I ask to take care of you treat you like an 'average patient.' YOU are special to ME and I want other dentists to know that I expect them to take care of you like I take care of you.

I never miss an opportunity to tell you that I LOVE BEING YOUR DENTIST.

And I truly thank you for allowing me to take care of you.