Don't Trust Online Reviews

You  know that I am not a fan of online reviews. If one looks at the folks that gave ME a negative review and you look a little deeper, you will find that those individuals complain about EVERYTHING; nothing is ever good enough.

There is an interesting article in a recent edition of the New York Times:

https://www.nytimes.com/2018/06/13/smarter-living/trust-negative-product-reviews.html

I would like to suggest that you read the article why negative reviews are often inaccurate and 'suspicious.'

The most common negative review of me is that I am too expensive and mainly because I do not participate with insurance companies that do not want me to practice excellence. "Of course we want you to practice excellence and we will pay you $30."

Ask my patients who have had my work in their mouth for 25, 30 or 35 years whether they think my work is expensive. Dentistry is not expensive UNLESS you have to replace it every few years.

There is a reason that the old saying, "You get what you pay for" has been around for a HUNDRED YEARS.

A Note From Our Guest

"I would like to thank Dr.Benjamin for giving me the opportunity to stay with him for a week in his office..
Dr.Benjamin is a great mentor to have, I was honored and lucky to meet him on a dental page on facebook..
I learned alot from him and I was really amazed by how he treated his very long time patients, how he planned his cases and exectued it with utmost care..

Dr.Benjamin is a world class master, excellence and high quality is what he provides for his patients..
I would also like to thank his friendly staff for making me feel one of them..
Thank you Dr.Benjamin for your hospitality and for treating me like family.."

It has always been our privilege to host young dentists and college graduates who want to attend dental school and are required to 'shadow' a dentist.

Young dentists need to see how to treat patients like gold and not just like an ATM machine to extract money. 

The Cruelty Stops (not political)

I have resisted blogging about the removal of children from their parents at the border and now that the policy has changed somewhat, I feel compelled to offer an opinion.

We all have our opinions and love to argue in the abstract because we have little to lose in the discussion. However, the removal of young children from their parents is barbaric and inhumane and this is what the Nazis did 80 years ago. Whatever your opinion is on securing the border and 'there are good people on both sides,' how we treat children is a different matter.

Taking children away from parents is too hard to watch and I am happy that the government agreed to change the policy.

Back to School

Last Friday, I received a text from an old friend, colleague and faculty member. He asked a personal favor that I return to SUNY/Buffalo School of Dentistry  (where I am a Clinical Associate Professor (visiting) to give lectures to the Senior dental students and recent graduates still at the University.

I have not been happy with our dental school for quite a while since they closed my Esthetic Center in '07 because the full time faculty liked the dentistry of the 1980s and we were taking them out of their comfort zone. The majority of Dental Schools still teach much of the same material that they taught me 45 years ago and as you can imagine, that material is irrelevant.

I will go back to the School in the Fall to try again to elevate the level of information that the students are given. If I can convince ONE member of the class to pursue excellence in dental care, I will consider my efforts worthwhile.

I have promised you that I will leave you in good hands when I no longer can do what I do for you; I too have a stake in finding a great dentist to take care of you.

The Economy

As most of my long time patients know, I have different relationship with my patients than most dentists. You and I know a lot about each other. I have many successful business people in my practice and I asked them, " How was your first quarter?"  To a person, everyone reported either flat or down slightly. That is exactly how our office was for the first 3 months of the year and it continues till today. This is why you saw some of my 'general dentistry' ads on TV and in HerLife Magazine.  We always want new day to day, general dentistry patients even though my reputation is as a 'cosmetic guy,' my day to day practice is to do 'regular dentistry' like fillings or crowns with the goal being excellence.

If you know people who are looking for a good dentist, kindly think of our office. A really good cosmetic dentist is a really good general dentist. That said, a good general dentist may not be a good cosmetic dentist.

Paying it Forward With a New Friend

I meet many young dentists online which is very similar to how people meet their spouses. About 6 weeks ago, I complimented a young dentist from Egypt on a case that he had the courage to post on a clinical forum. We chatted awhile and he mentioned that he will be traveling to New York City in a few weeks and would it be ok to visit my office?

Omar arrived last Sunday and left yesterday (Friday.) He met me at my office everyday at 7:20 AM and stayed 1-2 hours after our last patient left.  He was amazed at how we treated our patients and the quality of the work that we did, as are most of the young dentists who visit our office. It surprised him when I told him that the first three  patients on Tuesday had been my patients a combined total of more than 100 years and that they each had travelled more than 35 miles each way.

Omar was a delight to have in our office for the entire week. When a young dentist visits our office and we give him details of our patients, the treatment and the length of time that we have cared for them, it give US the opportunity to reflect on our office: What we have accomplished, what our mission is and who our patients are.

Thank you for allowing me the opportunity to take care of you and your family. It has been my life's work and a career that few can match.

Oh yes, Omar said the he never expected to be treated like family by strangers.. How else would we treat a guest?

For Donna-The Next Chapter

Donna, our secretary for the last 21+ years, became the first member of our office to retire. Donna has completely recovered from her recent illness and decided that it was time to move into the next chapter of her life. We thank her for a great job and wish her health and happiness as she enters the next phase of her life.

Medicine and Dentistry Are Different When Insurance is Involved

There is a great article on CNN.Com about  how Insurance treats Medicine and how it treats Dentistry. You can read it for yourself here:

https://www.cnn.com/2018/05/28/health/dental-insurance-partner/index.html

Some Background:

In 1961, dental insurance came in existence and the limit was ONE THOUSAND DOLLARS. But....in 1961 $1,000 bought 8.3 crowns which was a heck of a lot of dentistry. By the time I became a dentist in 1977 the limit was still $1,000 but it only covered THREE CROWNS. Also when I began practicing dentistry in my first office at Tamarac Plaza in Cropseyville, NY, some of the insurance companies paid 92% of our fee.

Today, the limit is STILL $1,000 for the majority of insurance policies and $1,500 for the better policies.

How can YOU relate to this? It is like NOT HAVING A RAISE FOR 57 YEARS that you worked for the same company. Because people don't know and don't care, they blame the dentist for charging too much. THIS IS ABSOLUTELY NOT TRUE unless you are looking at full mouth rehabilitation which is extremely expensive and takes lots of skill, talent and education for the dentist and tens of hours for the patient.

An example: If you have a knee replacement (an implant) , the total cost is ~$65,000 and your insurance probably pays ~$60,000. If you have a dental implant the cost for the entire treatment is about $6,000 and your insurance usually pays little to nothing. Why?

YOUR employer is cheap and refuses to pay more for dental insurance.

My average long time patient can go 10 years without having me fix a tooth. Their out of pocket payment for two cleanings some bite wing x-rays and an exam is probably ~$500 a year with no insurance and $150 a year with insurance.

I Was Pleasantly Surprised

I am on several Dental Facebook forums which are limited to dentists. I was stunned to open Facebook this morning and see:

I consider Gerald Benjamin one of my mentors even though I have never met him in person. Over the course of our interactions (some very heated) he challenged me to become a better dentist through high quality CE in a google group. While the transition from a PPO practice to an out of network practice focusing on high quality dentistry doesn’t happen overnight it can be a fairly fast transition due to the financial strains placed on quality dentists operating in the PPO environment. 

Here is a direct example of how high quality CE can reduce the total amount of dentistry that is needed in your patient population. Had I been contracted with insurance companies with this pattern of practice I would have gone out of business due to the low reimbursement rates. 

From July 1, 2016- April 30, 2017 I placed over 120 single unit crowns. From July 1,2017- April 30,2018 I placed less than 25 single unit crowns. I have seen the total amount of Crowns+root canal therapy needed in my practice drop by 75%. 

What was the difference? Understanding the fundamentals of dentin bonding which is the cornerstone of restorative dentistry.

What’s the point of this post? To understand the financial constraints of dental insurance will drive your treatment decisions whether you realize it or not. Human behavior is driven by ‘systems’. If the ‘system’ in which you operate doesn’t lend itself to high quality dentistry then CHANGE the system in which you operate.

I am honored to have changed Matthew Gillespie's life when I asked him to see his (dental) world differently.

Real World Cases with Rave Reviews

First and foremost, I a clinical dentist charged with taking care of my patients. Many times a  year, I will post my work on a few dental forums for several reasons:
1. To show other dentists the excellent clinical dentistry can be done in a private office setting (as opposed to a University based practice.)
2. To remain relevant in the profession so that I am considered a serious clinician.
3. To encourage other dentists to pursue excellence.
This is a case that I completed 2 years ago. This is the 'Before' photo as the patient presented to our office for Cosmetic Dentistry. The problems:
1. A gummy smile
2. Small teeth
3. Unattractive porcelain

This is the completed case. The gum tissue is perfectly healthy and the teeth are the correct size.

So what does one of the finest periodontist/orthodontist in the world say about my work?

"Well planned and well executed. Real world Cosmetic Dentistry performed at the highest levels....thanks for sharing my friend. regards Maurice "