My Best Visit in a Dental Chair

Many patients tell their dentist how wonderful and caring they are and I am most fortunate that my patients verbally express their appreciation to me for taking care of them.

My friends Susan and Richard were our neighbors for 10 years before Susan and I left for Saratoga Springs. Last year Susan had a terrible experience with her dentist of 25 years just before they were to leave the Capital District. Her dentist had begun a root canal that he should have referred to a specialist and Susan was in severe pain and called me on a Thursday evening pleading with me to ask Dr. Francisco Banchs to see her the next day. I was able to have Dr. Banchs see Susan to relieve her significant pain and my friends vowed that I would become their dentist despite the fact that they were moving 3 hours away.

Yesterday I performed some fillings for Richard and he sent me the following email today:

"Gerald, yesterday was by far my best experience in a dental chair. It was painless, comfortable and very good for my general health."

Can you imagine what Richard's dental visits must have been like for his best dental visit to have occurred in his mid 60s? Mediocrity is everywhere and it is only when patients recognize that better dental treatment must be available in another dentist's office will they make the difficult decision to change to another dentist.

I am honored by Richard's remarks just as I am honored by the kind words of the majority of my patients. You ask me to take care of you and you trust me to do the right thing. I will do everything possible never to abuse your trust.

Thank you for being my patient.